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Orion Healthcare

Full-Spectrum Healthcare Operations, Powered by AI

Orion is a multi-clinic healthcare management platform built on Next.js, PostgreSQL, Prisma, and a dedicated FastAPI AI sidecar. It centralizes every aspect of clinic operations — from patient records and appointment scheduling to billing, inventory, labs, and AI-assisted diagnostics — across one or many clinics from a single unified dashboard.

  • 24/7 Patient assistance
  • 1 Unified clinical view
  • 3 Configurable AI models

Capabilities

  • Secure Electronic Health Records (EHR) — medical history, vitals, chronic conditions, allergies, prescriptions
  • Smart appointment scheduling with doctor availability, time slot validation, and automated reminders
  • AI Intelligence Console — staff can query patient history, schedule overrides, and critical lab results via chat
  • Patient-facing AI chat widget — answers booking questions, lab result availability, billing queries, and escalates to human staff
  • WhatsApp automation — appointment approvals, reminders, and AI-assisted patient conversations via FastAPI webhooks
  • Integrated lab ordering and results — link tests to consultations and track critical values
  • Multi-clinic and multi-department management with role-based access (doctor, nurse, receptionist, pharmacist, lab tech)
  • Integrated billing with revenue tracking, expense management, partial payments, and insurance data
  • Medication and supply inventory with expiry tracking, stock alerts, and supplier organization
  • Approval workflows for appointments, patient records, and clinical decisions
  • AI model configuration (OpenAI, Gemini, Claude) with per-clinic prompt templates and usage tracking

How Orion Healthcare works

Orion is not just a clinic dashboard — it is a complete operational platform for healthcare organizations. The FastAPI AI layer handles chat orchestration, WhatsApp processing, tool-calling workflows, session storage, and conversation summaries, while Next.js manages the UI, authentication, and API proxying. The result is a system that lets medical teams focus entirely on patient care.

Orion Healthcare FAQ

What is Orion Healthcare?

Orion Healthcare is Lebnova's management platform for clinics, medical centers and multi-site healthcare organizations. It centralizes the clinical, operational and administrative work of a practice in one system: patient records, appointments, consultations, prescriptions, labs, billing, medication and supply inventory, staff scheduling and approvals. Orion supports one or many clinics under a single organization, each with its own departments, opening hours and time zone. Built on Next.js and PostgreSQL with a dedicated FastAPI service for AI and messaging, it adds AI assistance for both staff and patients.

Which clinical and administrative areas does Orion cover?

Orion covers the full patient journey and the back office behind it. Patient profiles hold demographics, emergency contacts, insurance data, medical history, vital signs, chronic conditions, allergies and blood group. Appointments are booked against real doctor availability, with reminders, rescheduling and bulk changes. Clinical records include visit notes, consultations, diagnoses, prescriptions, and lab orders linked to consultations with result tracking. Finance covers invoices, partial payments, service categories, expenses, revenue tracking and statements. Inventory tracks medications and supplies, stock alerts, expiry dates and suppliers.

How does appointment scheduling work in Orion?

Each doctor has a schedule based on clinic hours, specialties and consultation types with configured durations. When an appointment is created, Orion checks the doctor's availability and validates the time slot, which prevents double bookings. Staff can reschedule, cancel or move appointments in bulk, and doctors can apply schedule overrides for leave or extended hours. Automated reminders reduce no-shows, and selected appointment actions can be routed through an approval workflow. Patients can also book, reschedule or cancel through the AI chat assistant or WhatsApp, following the same availability rules.

What can the AI in Orion do for clinic staff?

Staff use the AI Intelligence Console, a secure chat workspace that works directly on the clinic's own records. It can search for patients and summarize their history, list today's appointments, check doctor availability and specialties, surface critical lab results, and create appointment requests by chat. It can also propose and apply schedule overrides for doctors and clinics. For clinicians, it can review a patient's history and recent labs to support diagnostic reasoning. These suggestions are decision support only: diagnosis and treatment always remain with the clinician. Token usage and estimated cost are tracked per session.

How does the patient-facing AI assistant work?

Orion adds a chat assistant to the clinic's website and patient channels. Patients can check doctor availability, book, reschedule or cancel appointments, request prescription refills, ask whether lab results are ready, and get answers to billing and payment questions. It handles general health questions at a high level only and does not replace a medical consultation. When a request needs a person, the assistant escalates the conversation to clinic staff with the full history attached. Staff can review active, escalated, resolved and archived conversations, generate summaries and monitor resolution rates and response times.

Does Orion work with WhatsApp?

Yes. Orion connects to WhatsApp Business through its FastAPI messaging service. Patients can request appointments, receive confirmations and reminders, and hold AI-assisted conversations on the channel they already use every day. Appointment requests that need approval are routed to a designated staff phone number, so the clinic keeps control over its schedule. All WhatsApp conversations are stored in Orion alongside web chats, with the same escalation, summary and archiving tools.

Which AI models does Orion support?

Orion works with models from OpenAI, Google Gemini and Anthropic Claude. The model is selected in the clinic's settings, and each clinic can maintain its own prompt templates to set the assistant's tone, language and rules for patient and staff conversations. Usage and estimated cost are tracked so administrators can monitor AI spend. Clinics can choose the provider that best fits their budget, language and data-handling requirements.

Can Orion manage several clinics, departments and roles?

Yes. Orion is multi-tenant and organizes data by organization, clinic and department. Staff can be assigned to one or more clinics and switch between them, while administrators see consolidated activity. Role-based access is built in for super administrators, organization and clinic administrators, doctors, nurses, receptionists, pharmacists, lab technicians and billing staff, so each person sees only the records and actions their role requires. Approval queues, IP management, request logs and activity tracking give administrators oversight across every site.

How can I see a demo of Orion?

Request a private demo at sales@lebnova.com. Tell us the number of clinics and practitioners, your specialties, and the workflows you want to improve, such as scheduling, patient communication or billing. Lebnova's team will show Orion with scenarios that reflect your practice, including the staff AI console and the patient assistant. Demos are available in English, French, Arabic, Italian and Spanish.

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Contact Lebnova

Headquartered in Beirut, Lebanon. Serving Lebanon, United States, Canada, France, Germany, Italy, Spain, United Kingdom, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, Egypt, Jordan. Demos in English, French, Arabic, Italian, Spanish: sales@lebnova.com.