# Lebnova > Lebnova is a software company headquartered in Beirut, Lebanon that builds AI-native business platforms (Nexus ERP for accounting, POS and inventory; Orion Healthcare; Polaris Brokerage; Vega Restaurant Suite; Astra Social) and custom AI software, including AI agents, generative AI applications and LLM integrations, for businesses in Lebanon, the Gulf, the Middle East, Europe and North America. - Website: https://lebnova.com - Headquarters: Beirut, Lebanon - Founded: 2022 - Contact: sales@lebnova.com - Languages: English, French, Arabic, Italian, Spanish - Regions served: Lebanon, United States, Canada, France, Germany, Italy, Spain, United Kingdom, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, Egypt, Jordan ## Services - **Custom AI and generative AI development**: Design and development of generative AI applications, AI assistants and AI agents connected to a company's own data and workflows. - **LLM integration**: Integration of large language models such as OpenAI GPT, Anthropic Claude, Google Gemini, Llama and Mistral into existing products and business systems. - **Custom enterprise software**: Custom business platforms, SaaS products and automation built and deployed by Lebnova's in-house engineering team. - **ERP, POS and inventory software**: Nexus ERP Suite: accounting, point of sale and inventory on one AI-powered platform. - **Healthcare clinic management software**: Orion Healthcare: multi-clinic EHR, scheduling, billing and AI assistance. - **Insurance brokerage software**: Polaris Brokerage: policies, claims, renewals and commissions with AI risk scoring. - **Restaurant management software**: Vega Restaurant Suite: QR ordering with AI recommendations, table and order management, kitchen display and demand forecasting. - **AI social media management software**: Astra Social: generative AI content creation, scheduling, social listening and analytics across Facebook, Instagram, TikTok, YouTube and X. ## Platforms ### Nexus ERP Suite: The Complete Business Command Center URL: https://lebnova.com/nexus Nexus is Lebnova's flagship multi-tenant SaaS platform — a unified command center for businesses to manage finances, inventory, sales, communications, and growth from a single dashboard. One account can manage multiple independent businesses, each with its own modular service subscriptions and 182 granular permissions. Built on 21 Java Spring Boot microservices with AI embedded across every module. 21 Cloud microservices · 182 Granular permissions · 9+ Financial reports Capabilities: - Full double-entry accounting with 9+ financial report types — Balance Sheet, P&L, Cash Flow, AR/AP Aging, and more - Omnichannel Point of Sale with split payments, multi-currency, barcode scanning, and service bookings - Real-time inventory with ABC analysis, turnover tracking, auto-reorder, and FIFO/LIFO/WAC valuation - One sale, three systems — every POS sale updates stock levels and posts balanced journal entries to the ledger in real time - Conversational AI assistant — query your business data in plain language (revenue, top products, cash flow) - Unified communications inbox — WhatsApp Business, Telegram, Facebook Messenger, SMS, and Email in one place - AI-powered email management — auto-categorization, sentiment scoring, urgency detection, and reply drafting - Multi-platform social media management — Facebook, Instagram, LinkedIn, and X from one interface - Semantic vector search powered by pgvector and OpenAI embeddings across all business entities - 182-permission RBAC with 8 predefined roles and business-level tenant isolation - Two-level subscription architecture — account plans (Starter to Unlimited) plus per-service per-business activation - Automated journal entries on every transaction — POS sales, invoices, bills, payments, and stock receipts - Multi-currency support with sub-accounts, exchange rate management, and FX gain/loss tracking Nexus was built to eliminate the fragmentation of modern business software. With 21 independent microservices, it scales horizontally — accounting, inventory, and POS share data in real time while AI surfaces insights that used to require an analyst. Multi-business management, mTLS between services, GDPR-compliant data export, and SOC 2 audit logging make Nexus enterprise-ready from day one. **What is Nexus ERP Suite?** Nexus ERP Suite is Lebnova's cloud business management platform. It brings double-entry accounting, point of sale, inventory, purchasing, customer and supplier management, team communications and business intelligence into a single dashboard, so finance, sales and operations work from the same live data instead of separate systems. Nexus is multi-tenant: one account can run several independent businesses, each with its own users, permissions, currencies, tax settings and service subscriptions. It is built on 21 Java Spring Boot microservices, which lets each module scale independently, and every module includes AI assistance. **Which business functions does Nexus cover?** Nexus covers the core operations of a trading, retail or service business. Accounting includes the chart of accounts, journal entries, customer invoices, supplier bills, payments and nine standard financial reports. Inventory covers the product catalog with SKUs and barcodes, stock levels, suppliers, purchase orders and valuation. The point of sale handles sales, receipts, split payments and service bookings. Around these, Nexus provides a unified inbox for WhatsApp Business, Telegram, Facebook Messenger, SMS and email, social media publishing, file storage, notifications and analytics. Each business activates only the services it needs. **Do POS sales update inventory and accounting automatically?** Yes. When a sale is completed at the point of sale, Nexus validates stock, credit limit and currency, reduces stock levels and posts a balanced journal entry to the ledger in the same transaction: cash, bank or receivables are debited, while revenue and tax payable are credited. The same automation applies across the platform. Customer invoices, supplier bills, payments received, payments made and stock receipts all generate their journal entries automatically. Accountants work from a ledger that is always current, and the manual re-entry and month-end reconciliation that separate POS and accounting tools usually require are eliminated. **Which financial reports does Nexus produce?** Nexus includes nine core financial reports: Balance Sheet, Income Statement (profit and loss), Cash Flow Statement, Trial Balance, Accounts Receivable Aging and Accounts Payable Aging in 30, 60 and 90-plus day buckets, Monthly Revenue, Expense Report and Period Summary for period-over-period comparison. The Balance Sheet consolidates balances held in different currencies. Inventory and POS add more than 45 operational metrics, including ABC analysis, stock turnover, sales by product, category and payment method, staff performance and peak hours. Reports and tables can be exported to PDF or Excel. **Does Nexus support multiple currencies, such as USD and LBP?** Yes. Nexus is designed for businesses that trade in more than one currency, which is common in Lebanon, the Gulf and international operations. Currency-specific sub-accounts, for example 1110-USD and 1110-EUR, are created automatically the first time a currency is used. Invoices, bills, customer credit limits, receivables, payables and payments can each carry their own currency, exchange rates are recorded on every transaction, and foreign exchange gains and losses are tracked. The point of sale accepts multi-currency payments with live exchange rates, and financial reports consolidate balances across currencies. **What AI features does Nexus include?** Nexus embeds AI in day-to-day work rather than in a separate tool. A conversational business assistant answers plain-language questions such as revenue for the month, best-selling products or the current cash position, using the business's own records. In the communications module, AI categorizes incoming email, scores sentiment, detects urgency and drafts replies for staff to review. Semantic vector search, powered by pgvector and embeddings, finds customers, products, invoices and other records by meaning rather than exact keywords. AI features respect the same permissions as the rest of the platform, so users only see data their role allows. **How does Nexus manage users, permissions and multiple businesses?** Nexus uses role-based access control with 182 granular permissions and eight predefined roles: Super Admin, Admin, Manager, Accountant, Sales Representative, Inventory Manager, Cashier and Viewer. Administrators can use the predefined roles or tailor permissions to their own structure. Data is isolated at business level, so a group can run several companies or branches from one account without mixing their records. Subscriptions work on two levels: the account plan, from Starter to Unlimited, sets the number of businesses, users and storage, and each business then activates only the services it needs, such as Accounting, Inventory or POS. **How is business data secured in Nexus?** Security is built into the architecture. Users can sign in with email and password or Google, add TOTP-based two-factor authentication, and join teams by invitation only. Every request is checked against the user's role and permissions, and each business's data is isolated from other tenants. Internal traffic between Nexus microservices is protected with mutual TLS, and audit logging records who did what and when. Data export and deletion capabilities support GDPR requirements. **How can I see a demo of Nexus?** Request a private demo by emailing sales@lebnova.com with a short description of your business, the number of branches and users, and the modules you are most interested in. Lebnova's team will walk you through Nexus using workflows that match your operation, from a POS sale through to the financial statements. Demos are available in English, French, Arabic, Italian and Spanish, for businesses in Lebanon, the Gulf, the wider Middle East, Europe and North America. ### Orion Healthcare: Full-Spectrum Healthcare Operations, Powered by AI URL: https://lebnova.com/orion Orion is a multi-clinic healthcare management platform built on Next.js, PostgreSQL, Prisma, and a dedicated FastAPI AI sidecar. It centralizes every aspect of clinic operations — from patient records and appointment scheduling to billing, inventory, labs, and AI-assisted diagnostics — across one or many clinics from a single unified dashboard. 24/7 Patient assistance · 1 Unified clinical view · 3 Configurable AI models Capabilities: - Secure Electronic Health Records (EHR) — medical history, vitals, chronic conditions, allergies, prescriptions - Smart appointment scheduling with doctor availability, time slot validation, and automated reminders - AI Intelligence Console — staff can query patient history, schedule overrides, and critical lab results via chat - Patient-facing AI chat widget — answers booking questions, lab result availability, billing queries, and escalates to human staff - WhatsApp automation — appointment approvals, reminders, and AI-assisted patient conversations via FastAPI webhooks - Integrated lab ordering and results — link tests to consultations and track critical values - Multi-clinic and multi-department management with role-based access (doctor, nurse, receptionist, pharmacist, lab tech) - Integrated billing with revenue tracking, expense management, partial payments, and insurance data - Medication and supply inventory with expiry tracking, stock alerts, and supplier organization - Approval workflows for appointments, patient records, and clinical decisions - AI model configuration (OpenAI, Gemini, Claude) with per-clinic prompt templates and usage tracking Orion is not just a clinic dashboard — it is a complete operational platform for healthcare organizations. The FastAPI AI layer handles chat orchestration, WhatsApp processing, tool-calling workflows, session storage, and conversation summaries, while Next.js manages the UI, authentication, and API proxying. The result is a system that lets medical teams focus entirely on patient care. **What is Orion Healthcare?** Orion Healthcare is Lebnova's management platform for clinics, medical centers and multi-site healthcare organizations. It centralizes the clinical, operational and administrative work of a practice in one system: patient records, appointments, consultations, prescriptions, labs, billing, medication and supply inventory, staff scheduling and approvals. Orion supports one or many clinics under a single organization, each with its own departments, opening hours and time zone. Built on Next.js and PostgreSQL with a dedicated FastAPI service for AI and messaging, it adds AI assistance for both staff and patients. **Which clinical and administrative areas does Orion cover?** Orion covers the full patient journey and the back office behind it. Patient profiles hold demographics, emergency contacts, insurance data, medical history, vital signs, chronic conditions, allergies and blood group. Appointments are booked against real doctor availability, with reminders, rescheduling and bulk changes. Clinical records include visit notes, consultations, diagnoses, prescriptions, and lab orders linked to consultations with result tracking. Finance covers invoices, partial payments, service categories, expenses, revenue tracking and statements. Inventory tracks medications and supplies, stock alerts, expiry dates and suppliers. **How does appointment scheduling work in Orion?** Each doctor has a schedule based on clinic hours, specialties and consultation types with configured durations. When an appointment is created, Orion checks the doctor's availability and validates the time slot, which prevents double bookings. Staff can reschedule, cancel or move appointments in bulk, and doctors can apply schedule overrides for leave or extended hours. Automated reminders reduce no-shows, and selected appointment actions can be routed through an approval workflow. Patients can also book, reschedule or cancel through the AI chat assistant or WhatsApp, following the same availability rules. **What can the AI in Orion do for clinic staff?** Staff use the AI Intelligence Console, a secure chat workspace that works directly on the clinic's own records. It can search for patients and summarize their history, list today's appointments, check doctor availability and specialties, surface critical lab results, and create appointment requests by chat. It can also propose and apply schedule overrides for doctors and clinics. For clinicians, it can review a patient's history and recent labs to support diagnostic reasoning. These suggestions are decision support only: diagnosis and treatment always remain with the clinician. Token usage and estimated cost are tracked per session. **How does the patient-facing AI assistant work?** Orion adds a chat assistant to the clinic's website and patient channels. Patients can check doctor availability, book, reschedule or cancel appointments, request prescription refills, ask whether lab results are ready, and get answers to billing and payment questions. It handles general health questions at a high level only and does not replace a medical consultation. When a request needs a person, the assistant escalates the conversation to clinic staff with the full history attached. Staff can review active, escalated, resolved and archived conversations, generate summaries and monitor resolution rates and response times. **Does Orion work with WhatsApp?** Yes. Orion connects to WhatsApp Business through its FastAPI messaging service. Patients can request appointments, receive confirmations and reminders, and hold AI-assisted conversations on the channel they already use every day. Appointment requests that need approval are routed to a designated staff phone number, so the clinic keeps control over its schedule. All WhatsApp conversations are stored in Orion alongside web chats, with the same escalation, summary and archiving tools. **Which AI models does Orion support?** Orion works with models from OpenAI, Google Gemini and Anthropic Claude. The model is selected in the clinic's settings, and each clinic can maintain its own prompt templates to set the assistant's tone, language and rules for patient and staff conversations. Usage and estimated cost are tracked so administrators can monitor AI spend. Clinics can choose the provider that best fits their budget, language and data-handling requirements. **Can Orion manage several clinics, departments and roles?** Yes. Orion is multi-tenant and organizes data by organization, clinic and department. Staff can be assigned to one or more clinics and switch between them, while administrators see consolidated activity. Role-based access is built in for super administrators, organization and clinic administrators, doctors, nurses, receptionists, pharmacists, lab technicians and billing staff, so each person sees only the records and actions their role requires. Approval queues, IP management, request logs and activity tracking give administrators oversight across every site. **How can I see a demo of Orion?** Request a private demo at sales@lebnova.com. Tell us the number of clinics and practitioners, your specialties, and the workflows you want to improve, such as scheduling, patient communication or billing. Lebnova's team will show Orion with scenarios that reflect your practice, including the staff AI console and the patient assistant. Demos are available in English, French, Arabic, Italian and Spanish. ### Polaris Brokerage: The AI-Powered Workspace for Insurance Brokers URL: https://lebnova.com/polaris Polaris is a central workspace that brings every aspect of insurance brokerage into one system — client records, policies, quotes, endorsements, renewals, claims, payments, documents, partner management, and AI-assisted intelligence. Designed for owners, managers, brokers, finance teams, and claims professionals, each with role-appropriate access. 360° Policy lifecycle · AI Risk and fraud signals · 100% Business-scoped data Capabilities: - Full policy lifecycle — from lead and quote through issuance, endorsement, renewal, and expiry - AI Intelligence Assistant — query policies, clients, claims, and payments in plain language with chart and table output - AI risk assessment — automated risk scoring with supporting evidence, claim history analysis, and underwriting recommendations - AI fraud detection — suspicious claim pattern analysis with confidence scores and recommended investigation checks - Document intelligence — upload client IDs, vehicle registrations, or policy documents and auto-extract fields - Sub-broker management with commission tracking, performance metrics, and business volume analysis - WhatsApp AI — AI-assisted conversations for common insurance enquiries with configurable assistant instructions - Claims and incident management — link claims to clients, policies, and insured assets with settlement tracking - Insurance company partner management — products, bundles, pricing, commissions, and license validity - Detailed reporting — policy status, receivables, commission performance, and financial activity - Multi-tenant platform with business-scoped data isolation, IP management, and full audit logging Polaris enables brokerage firms to scale without increasing overhead. AI features handle the work that previously required manual review — risk analysis, fraud signals, document reading — while the platform enforces strict data boundaries, role permissions, and professional compliance. AI output is always presented for human review before any financial or underwriting decision is finalized. **What is Polaris Brokerage?** Polaris Brokerage is Lebnova's workspace for insurance brokers and brokerage firms. It brings clients and prospects, quotes, policies, insured items, endorsements, renewals, claims, invoices, payments, documents, insurer partners and sub-brokers into one system, with AI assistance built in. Owners, managers, brokers, finance teams and claims staff each work in the same platform with role-appropriate access. Polaris replaces the spreadsheets, shared folders and email chains that brokerages typically rely on, so every policy, payment and claim can be traced back to its client and documents. **Which parts of the brokerage workflow does Polaris manage?** Polaris follows the full policy lifecycle. Leads are captured and converted into individual or business clients. Quotes are built from insurer products and bundles, with prices and commissions compared side by side, then accepted and turned into policies linked to their clients and insured items, such as vehicles. Endorsements record mid-term changes, renewals are tracked as policies approach expiry, and claims and incidents are linked to the correct client, policy and asset. Invoices, incoming and outgoing payments, receipts, statements and expenses keep the financial side in the same place. **How does AI help insurance brokers in Polaris?** Polaris includes an AI Intelligence Assistant that answers business questions in everyday language, such as which policies expire in the next 30 days, which clients have unpaid motor policies, or how insurers compare by volume and commission. Results appear as summaries, tables or charts, and conversations can be saved. AI risk assessment produces a score, the key risk factors and supporting evidence. Fraud indicators highlight suspicious claim patterns, commission analysis compares insurers and bundles, and document intelligence extracts fields from uploaded files to reduce manual typing. **Can Polaris extract data from IDs, registrations and policy documents?** Yes. Users can upload supported documents and Polaris extracts the text and relevant fields automatically. Identity documents populate client records, vehicle registrations populate insured items, invoices and receipts support claims, and policy documents fill in policy details. Extracted values are shown with confidence indicators so the user can review and correct them before saving. This removes most of the repetitive typing involved in onboarding a client or registering a policy, while keeping a person responsible for the final record. Accuracy depends on document quality and the configured processing provider. **Does the AI make underwriting or claims decisions?** No. Every AI output in Polaris is decision support, not a decision. Risk scores, fraud indicators, commission insights and extracted document fields are presented for review by an authorized user before any financial, underwriting, legal or customer-facing decision is finalized. A flagged claim is a prompt for investigation, not proof of fraud. The assistant only works with Polaris records the user is permitted to see, and it is instructed to state when information is unavailable rather than guess. The records in Polaris remain the official source of truth. **Can Polaris track sub-brokers, insurers and commissions?** Yes. Polaris maintains a profile for every sub-broker, with the policies and business volume they bring in, their commission arrangements and their performance over time. Insurance company partners are managed with their products, bundles, pricing, commission terms and license validity, so expiring licenses do not go unnoticed. Reports and AI commission analysis compare business placed with each insurer, revealing high-volume products with low broker returns and the partners that deserve more attention. **Does Polaris handle renewals and client communication?** Yes. Polaris monitors policies approaching expiry, prepares renewals, sends reminders and records renewal outcomes, so retention work does not depend on memory or spreadsheets. Each client profile shows their policies, quotes, invoices, payments, claims and history in one place, which makes follow-up calls faster and better informed. When configured, Polaris also supports AI-assisted WhatsApp conversations for common insurance enquiries. Administrators control the connection, the assistant's instructions and its settings, and analytics show conversation activity. **How is client data protected in Polaris?** Polaris is a multi-tenant platform in which each brokerage's data is isolated from every other business. Users only see the pages and actions their role permits, and activity logs record changes for accountability. Platform administrators can review global logs and block suspicious IP addresses. AI requests are restricted to the signed-in user's business and permissions, the assistant receives relevant records rather than unrestricted database access, and AI provider credentials are hidden once saved. **How can I see a demo of Polaris?** Request a private demo at sales@lebnova.com. Share the lines of business you handle, such as motor, health or property, along with your number of brokers and sub-brokers and the insurers you work with. Lebnova's team will walk you through a complete policy lifecycle in Polaris, from lead and quote to policy, renewal and claim, including the AI assistant and document extraction. Demos are available in English, French, Arabic, Italian and Spanish. ### Astra Social: AI-Powered Social Resonance URL: https://lebnova.com/astra Astra is an intelligent social media management tool that utilizes generative AI to create, schedule, and analyze content across all major social networks. 5 Networks, one composer · AI Posts, visuals and replies · 24/7 Social listening Capabilities: - AI-driven content and image generation - Unified posting to Facebook, Instagram, and TikTok - Automated YouTube short and video scheduling - Real-time X (Twitter) engagement and thread hooks - Advanced sentiment analysis and social listening - Competitor benchmarking and trend tracking Astra doesn't just post content; it optimizes your entire social strategy based on real-time engagement data and AI predictions. Generative AI drafts posts and visuals, the scheduler publishes them across Facebook, Instagram, TikTok, YouTube and X, and sentiment analysis, social listening and competitor benchmarking show what to publish next. **What is Astra Social?** Astra Social is Lebnova's AI marketing and social media platform for brands, agencies and multi-brand businesses. It combines content creation, publishing, campaign planning, analytics, a unified inbox with AI chatbots, email management and a native CRM in one workspace. A workspace can manage several businesses or client brands, each with its own social accounts, content, campaigns, AI brand profile and analytics, which makes Astra suited to agencies as well as in-house marketing teams. **Which social networks does Astra support?** Astra connects to Facebook Pages, Instagram, Threads, YouTube, LinkedIn, TikTok and X through their official APIs, with WhatsApp Business and Messenger for conversations. Each business can connect several accounts per network. Connections use OAuth, with connection health monitoring and alerts when a token expires. A unified composer lets teams write a post once and adapt it for each network's character limits, hashtags, mentions and media formats, then publish to any combination of accounts in a single action. **What does Astra's AI do?** AI runs throughout Astra. It writes captions, suggests hashtags, adjusts tone, translates and generates images. It recommends the best time to post based on each account's own engagement history and scores content before publishing. In the inbox, AI chatbots answer messages using the brand's knowledge base and hand off to a person when needed. In email, AI triages messages into sales leads, support requests, complaints or invoices and drafts replies for review. Analytics include plain-language questions over your data and anomaly detection. **What is the AI Campaign Generator?** The AI Campaign Generator turns a short brief, covering the product, goal, budget, dates and audience notes, into a complete campaign plan ready to edit. The plan includes recommended platforms and content mix, posting frequency and numeric KPI targets, a content calendar with drafted copy for each network, hashtags, image prompts and video scripts, plus an ad plan with copy variants and a suggested budget split. One click converts the approved plan into draft posts inside the campaign, which then follow the normal review and approval workflow before anything is published. **How does Astra keep content on-brand?** Each business trains a Brand Brain: a profile of its voice, tone, banned words, products, brand colors and best-performing past posts. Every AI output in Astra, from posts and replies to emails and ads, is generated through this profile, so the brand sounds consistent across every network and channel. The same knowledge base powers the chatbots and the email assistant. An approval workflow from draft to review, approved, scheduled and published ensures a person signs off before content goes live. **Can Astra manage customer messages and leads?** Yes. Astra provides a unified inbox for Facebook Messenger, Instagram direct messages and WhatsApp, where AI chatbots can answer common questions within the guardrails you set and escalate to a team member with the full conversation context. Business mailboxes from Gmail, Microsoft 365 or any IMAP provider can be connected for AI triage and draft replies. Conversations and triaged sales emails can be converted into leads in Astra's built-in CRM, which manages contacts, companies, deals, pipelines and activities and connects marketing activity to revenue. **Which AI providers does Astra use, and who controls the keys?** Astra follows a bring-your-own-key model. Each workspace connects its own OpenAI, Anthropic Claude or Google Gemini keys and can choose a different model for each feature, for example one model for chatbots and another for captions. Keys are encrypted at rest and never displayed again after saving, and they can be restricted to selected businesses. Usage and cost are tracked per key and per feature, so agencies and marketing teams keep full visibility and control over their AI spend. **How does Astra measure performance?** Astra collects metrics from each network's insights API on a schedule and presents them in unified dashboards by account, post, campaign and business. Metrics include impressions, reach, engagement rate, follower growth, video views, click-through rate and comment sentiment. Social listening and competitor benchmarking show how the brand compares and which topics are trending. Campaign KPIs are tracked against their targets with pacing, and AI highlights anomalies and answers questions such as why engagement dropped last week. **How can I see a demo of Astra?** Request a private demo at sales@lebnova.com. Tell us how many brands or clients you manage, the networks you publish on and how your team currently handles messages and leads. Lebnova's team will show Astra end to end, from a campaign brief through AI-generated content, scheduling, inbox automation and analytics. Demos are available in English, French, Arabic, Italian and Spanish. ### Vega Restaurant Suite: Intelligent Operations for the Modern Restaurant URL: https://lebnova.com/vega Vega is a complete restaurant operating system that manages the full flow of service — from table setup and QR guest self-ordering through kitchen operations, payments, staffing, and AI-powered demand planning. It serves restaurant owners, managers, hosts, waiters, kitchen teams, and cashiers, each with role-appropriate access and a live manager dashboard. Live Kitchen operations · QR Guest self-ordering · AI Demand planning Capabilities: - QR-based table sessions — guests scan a code, join the table, browse the menu, and place orders directly - Personalized AI recommendations — returning guests who scan the table QR see dishes picked for them from their own order history - AI demand forecasting — predict peak hours, optimize food prep quantities, and reduce waste - Live kitchen display system — orders route to the kitchen automatically; staff mark items in-progress or ready - AI menu assistant — answers customer questions about ingredients, allergens, calories, and makes recommendations - Smart table and floor management — track available, occupied, reserved, locked, and maintenance states by zone - Menu and ingredient management — categories, items, prices, recipe versions, and availability control - Automated staff scheduling based on AI-projected demand and shift management - Real-time payment tracking — open, partial, paid, and refunded bills with smooth table closing - Multi-branch centralized reporting and revenue analytics - Role-based access for managers, chefs, waiters, cashiers, and hosts Vega gives restaurant owners a single command center from the moment a guest arrives to the final financial close of the day. The AI layer doesn't replace staff — it helps the team make faster and better decisions, reduce delays, and deliver a consistently excellent guest experience. Machine learning models predict demand so kitchens prepare the right quantities, and staffing aligns with real traffic patterns. **What is Vega Restaurant Suite?** Vega Restaurant Suite is Lebnova's restaurant operating system. It manages the full flow of service in one platform: tables and dining areas, QR self-ordering, menus and recipes, the kitchen display, bills and payments, staff and shifts, and AI-powered planning. Owners, managers, hosts, waiters, kitchen teams and cashiers each work in the same system with role-appropriate access, while managers follow the entire operation on a live dashboard. Vega suits single restaurants, cafés and multi-branch groups. **How does QR ordering work in Vega?** Each table has its own QR code. A guest scans it with their phone camera, joins the table's session and browses the full menu with descriptions, images, prices and availability. No app download is needed. Orders are sent directly to the kitchen display, and several guests at the same table can order in the same session. Staff keep full control: they see every table's orders in real time, can add or adjust items from a tablet, and close the table once the bill is settled. **How does the kitchen display system work?** Orders from QR self-ordering and from staff are routed to the kitchen automatically, with no paper tickets and no re-keying. Kitchen staff see live tickets on a screen, mark items as in progress or ready, and front-of-house staff see status updates immediately, so waiters know exactly when to serve. Managers can follow order progress from creation to completion on the live dashboard and spot delays as they happen. Vega's machine learning models can also estimate how long orders will take, which helps the kitchen pace service during busy periods. **How does Vega use AI to plan demand and reduce waste?** Vega applies machine learning to the restaurant's own sales history to forecast demand by period, including peak hours. Kitchens can prepare the right quantities of each item rather than relying on guesswork, which reduces over-preparation and food waste, and purchasing and stock planning follow the same forecast. Staff schedules can be aligned with projected traffic, so the restaurant is properly staffed at peak times without carrying excess labor during quiet hours. **Does Vega personalize recommendations for guests?** Yes. When returning guests scan the table QR code, Vega suggests dishes chosen for them from their own order history, making it easier to reorder favorites or discover related items. An AI menu assistant also answers guests' questions in plain language, such as what is in a dish, whether it may contain particular allergens, approximate calories, or which dishes suit their preferences. Answers are based on the restaurant's own menu and ingredient records, and guests with serious allergies should always confirm with staff. **How are tables, floors and payments managed?** Tables are organized by section, room or zone, and each one shows its live status: available, occupied, reserved, locked or under maintenance. Hosts can see at a glance where to seat guests. Every table has a running bill, and payments are tracked as open, partially paid, paid or refunded, which supports partial payments and clean table closing. Managers can review bills and payment status at any time, and the dashboard shows the state of the whole floor in real time. **Can Vega manage menus, recipes and staff?** Yes. Managers maintain menu categories and items with prices, descriptions, images and availability controls, so guests ordering by QR see what the kitchen can serve. Ingredient records and recipe versions keep preparation consistent across shifts and branches. Employee records, roles and shift schedules are managed in the same system, with access for managers, chefs, waiters, cashiers and hosts restricted to the areas each role needs. Sensitive actions remain limited to authorized roles. **Can Vega manage several branches?** Yes. Vega supports multi-branch restaurant groups with centralized reporting and revenue analytics. Owners can compare branches, follow sales and operational performance across locations, while each branch runs its own tables, kitchen and staff day to day. This gives group management a single view of the business without slowing down service at individual locations. **How can I see a demo of Vega?** Request a private demo at sales@lebnova.com. Tell us the number of branches and tables, your service style, such as dine-in, café or quick service, and the challenges you want to solve. Lebnova's team will walk you through a complete service in Vega, from a guest scanning the table QR code to the kitchen display, payment and the manager's dashboard. Demos are available in English, French, Arabic, Italian and Spanish. ## FAQ ### What is Lebnova? Lebnova is a software company headquartered in Beirut, Lebanon, founded in 2022. It builds AI-native business platforms and custom AI software for companies in Lebanon, the Gulf, the wider Middle East, Europe and North America. Its five platforms cover ERP with accounting, point of sale and inventory (Nexus), healthcare (Orion), insurance brokerage (Polaris), restaurant operations (Vega) and AI marketing and social media (Astra). Every product is designed and built in-house as a multi-tenant cloud platform, with AI embedded in everyday workflows rather than added as a separate tool. ### What products does Lebnova offer? Lebnova offers five purpose-built platforms. Nexus ERP Suite unifies double-entry accounting, point of sale, inventory and team communications. Orion Healthcare manages clinics end to end, from patient records and scheduling to labs, billing and AI assistants for staff and patients. Polaris Brokerage runs the complete insurance policy lifecycle with AI risk scoring, fraud indicators and document extraction. Vega Restaurant Suite covers QR self-ordering, the kitchen display, payments and AI demand planning. Astra Social combines AI content creation, campaign planning, publishing, a unified inbox and a built-in CRM. ### Can Lebnova serve businesses outside Lebanon? Yes. Lebnova works with businesses in Lebanon and abroad, including the United States, Canada, France, Germany, Italy, Spain, the United Kingdom, Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, Egypt and Jordan. All platforms are cloud-based and multi-tenant, so they can be deployed for clients wherever they operate. Nexus supports multiple currencies with exchange-rate tracking, and product demos and onboarding are available in English, French, Arabic, Italian and Spanish. ### How does Lebnova integrate AI into its products? AI is built into the daily workflow of every Lebnova platform. Nexus includes a conversational assistant for business questions, AI email triage with drafted replies, and semantic search across business records. Orion gives staff an AI console for patient history, schedules and critical labs, and gives patients a chat assistant for bookings and questions. Polaris provides risk scoring, claims fraud indicators, commission analysis and automatic document extraction. Vega forecasts demand and recommends dishes to returning guests. Astra generates content and complete campaign plans, and runs AI chatbots for customer messages. AI output that affects financial, clinical or underwriting decisions is always presented for human review. ### Is Lebnova's software secure? Security is designed into each platform's architecture. Every product uses role-based access control. Nexus alone defines 182 granular permissions, and each customer's data is isolated from other tenants. Activity and audit logging record who changed what and when. Nexus supports TOTP two-factor authentication and protects traffic between its microservices with mutual TLS. AI provider keys and integration credentials are stored encrypted and hidden after saving. AI assistants only access records the signed-in user is permitted to see. ### What makes Nexus ERP different from other ERP systems? Nexus was designed for growing, multi-branch businesses that need accounting, sales and stock to stay in sync without manual work. Point of sale, inventory and double-entry accounting run on one platform, so every sale updates stock and posts balanced journal entries in real time. One account can run several independent businesses, each activating only the modules it needs, and full multi-currency accounting suits companies that trade in USD, LBP, EUR or Gulf currencies. AI is built in, with a conversational assistant, email triage and semantic search, and the platform runs as 21 independently scalable microservices. ### How does Vega help restaurants reduce waste? Vega applies machine learning to each restaurant's own sales history to forecast demand, including peak hours. Kitchen teams prepare the right quantities instead of guessing, which reduces over-preparation and food waste, and stock planning follows the same forecast. Staff schedules can be aligned with projected traffic. Ingredient records and recipe versions keep portions consistent, and the live kitchen display shows exactly what has been ordered, so food is prepared to real demand. ### Does Lebnova build custom software and AI agents? Yes. Alongside its own platforms, Lebnova designs, builds and deploys custom software for businesses, including enterprise platforms, AI agents, generative AI applications and LLM integrations connected to a company's existing data and workflows. Projects are delivered by Lebnova's in-house engineering team in Beirut for clients in Lebanon, the Gulf, Europe and North America. The same architecture used in Lebnova's products, with multi-tenant cloud services, role-based access and human review of AI output, is applied to custom work. ### Which Lebnova product combines POS, inventory and accounting? Nexus ERP Suite. Point of sale, inventory and double-entry accounting run on one platform. Every sale updates stock levels and posts a balanced journal entry to the ledger in real time, and invoices, bills, payments and stock receipts are recorded automatically as well. Nexus adds multi-currency support, multi-business and multi-branch management, nine standard financial reports, more than 45 inventory and sales metrics, and a conversational AI assistant for business questions. ### How does QR ordering with AI recommendations work in Vega? Guests scan the QR code on their table to open the menu on their phone, with no app required, and order directly from their seat. Returning guests see dishes suggested by AI from their own order history, and an AI menu assistant answers questions about ingredients, allergens and calories. Orders go straight to the kitchen display. Staff manage every table and ticket from a tablet, with live floor status, order queues and payments in one view. ### Which AI models do Lebnova products work with? Lebnova integrates leading large language models, including OpenAI GPT models, Anthropic Claude, Google Gemini, Meta Llama, Mistral, DeepSeek and xAI Grok, and combines them with machine learning forecasting and semantic vector search. The model is chosen per deployment, and in some products per feature, to match cost, language and data-handling requirements. Orion and Astra, for example, let administrators select the provider and model, and Astra lets each workspace use its own encrypted API keys with usage and cost tracking. ### How can I request a product demo? Email sales@lebnova.com with your company name, the product you are interested in, and a short description of your operation and goals. Lebnova's team will arrange a private, tailored demonstration built around your workflows, whether that is an end-to-end sale in Nexus, a clinic day in Orion, a policy lifecycle in Polaris, a restaurant service in Vega or a campaign in Astra. Demos are available in English, French, Arabic, Italian and Spanish.